Platform Terms of Service

These Platform Terms of Service (the “Terms”) govern access to and use of the QX platform, API, and related services (the “Service”) provided by Quantera Ltd, trading as QX Labs (“QX Labs”, “we”, “us”, or “our”). They are separate from the website terms that cover general use of qxlabs.com.

By creating an account, accessing, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you confirm you have authority to bind that organisation, and “you” refers to that organisation.

1. The Service

QX Labs provides an AI agent and automation platform where teams build agents, grids, flows, and knowledge vaults, connect third-party applications, and deploy work across channels such as Slack, email, WhatsApp, and Microsoft Teams. We may update, improve, or modify the Service over time.

2. Accounts, organisations, and roles

To use the Service you must create an account and belong to an organisation. Access within an organisation is governed by roles (owner, administrator, and member). Owners and administrators are responsible for managing membership, assigning roles, and configuring their organisation. You are responsible for safeguarding your credentials and for activity under your account, and for enabling available security features (such as multi-factor authentication) where appropriate to your needs.

3. Acceptable use

You agree not to use the Service to:

• break the law or infringe the rights of others;
• upload malicious code or attempt to disrupt or gain unauthorised access to the Service;
• process data you are not authorised to process, or use the Service in a way that violates a third party's terms (including connected integrations); or
• generate or distribute unlawful, harmful, or deceptive content.

You are responsible for the instructions you give to agents, grids, and flows, and for the outputs you choose to use or send.

4. Customer Data and privacy

“Customer Data” means the content you and your users submit to, or generate through, the Service. As between the parties, you own your Customer Data. You grant us the rights needed to host and process it to provide the Service.

For personal data within Customer Data, you act as the controller and QX Labs acts as the processor. Our Data Processing Addendum (DPA) is incorporated into and forms part of these Terms, and applies automatically without the need for a separate signature. Enterprise customers may request a counter-signed copy. Our handling of personal data for which we are the controller (such as account and billing data) is described in our Privacy Policy.

We do not use Customer Data for advertising, and we do not use Customer Data to train our own or third-party foundation models.

Advertising measurement

When you create an account or sign in to the Service, you agree that we may use advertising measurement technologies (including Google Ads and Meta Pixel conversion tracking) on platform.qxlabs.com to record when a new account is created and to attribute that sign-up to an earlier ad click where applicable. This processing uses standard advertising identifiers (such as click IDs stored in first-party cookies on qxlabs.com) and does not include Customer Data from your workspace. It is described in more detail in our Privacy Policy and, for visitors to our marketing site, our Cookie Policy.

If you do not agree to this processing, do not create an account or sign in. Existing users who object may contact privacy@qxlabs.com; we will consider requests in line with applicable data protection law.

5. AI features and outputs

The Service uses third-party AI model providers to generate outputs at your direction. AI-generated output can be inaccurate or incomplete; you are responsible for reviewing outputs before relying on them, particularly for decisions with legal or significant effects. The AI providers we use are listed in our Trust Center.

6. Third-party integrations

The Service lets you connect third-party applications. Your use of those applications is governed by their own terms, and you authorise us to access them within the scopes you grant. We are not responsible for third-party services, and they may change or withdraw access at any time.

7. Fees and billing

Paid plans are billed through our payment processor (Stripe) on the cycle and at the rates presented at purchase. Unless stated otherwise, fees are non-refundable except as required by law. We may change pricing on reasonable notice, effective from your next billing cycle.

8. Availability

We aim to keep the Service available and reliable but do not guarantee uninterrupted operation. We may suspend access for maintenance, security, or to address misuse or non-payment.

9. Intellectual property

We and our licensors own the Service and all related intellectual property. These Terms do not transfer any of our intellectual property to you, other than the limited right to use the Service. You retain your rights in your Customer Data.

10. Confidentiality

Each party may receive the other's confidential information and agrees to use it only to perform under these Terms and to protect it with reasonable care.

11. Term, termination, and data deletion

These Terms apply for as long as you use the Service. Either party may terminate as set out in your plan or order. On termination, we delete Customer Data from active production systems in line with our DPA (available on request via our Trust Center) and Privacy Policy; organisation owners can also trigger deletion of organisation data in-product. Copies in encrypted backups are purged on their normal rotation cycle. Where permitted, you may request a one-time export before deletion.

12. Disclaimers and liability

To the maximum extent permitted by law, the Service is provided “as is” and we exclude implied warranties. Nothing in these Terms limits liability that cannot be limited by law. Subject to that, neither party is liable for indirect or consequential loss, and our aggregate liability is limited as set out in your plan or order.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by an updated “Last updated” date, and where appropriate we will provide additional notice. Continued use of the Service after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer or data protection rights.

15. Contact

Questions about these Terms can be sent to hello@qxlabs.com. For privacy matters, contact privacy@qxlabs.com.