Privacy Policy | QX Labs

QX Labs (qxlabs.com) is operated by Quantera Ltd. We are committed to protecting your personal data and being transparent about how we use it. This policy explains what information we collect from visitors to our website, why we collect it, and your rights in relation to it.

If you have any questions, contact us at hello@qxlabs.com.

Information we collect

We collect information in the following ways:

Information you provide directly — when you contact us, book a demo, or register for an account, we may collect your name, email address, company name, and any other details you choose to share.
Usage data — with your consent, we collect anonymised analytics about how visitors interact with our website (pages visited, clicks, session duration). See our Cookie Policy for details.
Server log data — our hosting provider automatically records standard server logs including IP addresses, browser type, and timestamps. This is standard practice for all websites and is used solely for security and operational purposes.

How we use your information

To respond to your enquiries and provide our services
To improve and develop our website and product
To send product updates or marketing communications where you have opted in
To detect and prevent fraud or abuse
To meet our legal and regulatory obligations

We do not sell your personal data to third parties.

Cookies

We use cookies for essential site functionality and, with your consent, for analytics. Full details of every cookie we set — including names, purposes, and expiry — are maintained in our Cookie Policy. You can manage or withdraw your cookie consent at any time by following the instructions on that page.

Third-party services

We use a small number of third-party services to operate our website. Where these services process personal data on our behalf, they do so under data processing agreements and are not permitted to use your data for their own purposes. Current third-party processors include:

PostHog (analytics, EU servers) — Privacy Policy
Cal.com (demo booking) — Privacy Policy

Data retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Analytics data is retained in accordance with the retention settings in our analytics platform.

Your rights under GDPR

If you are located in the UK or EEA, you have the following rights regarding your personal data:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to request correction of inaccurate or incomplete data.
Right to erasure — to request deletion of your data, subject to legal obligations.
Right to restrict processing — to ask us to limit how we use your data.
Right to object — to object to processing based on legitimate interests.
Right to data portability — to receive your data in a portable format.
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at hello@qxlabs.com. We will respond within one month. There is no charge for making a request.

Children

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated effective date at the top of this page. We encourage you to review it periodically.