Let agents turn Delighted feedback into action
QX enrolls customers, reads every response, spots trends and triggers the right follow-up—so your team acts on feedback instead of just collecting it.
Stop drowning in NPS exports, untriaged verbatims, and feedback that never reaches the right person. Hand it to an agent.
Every detractor gets a reply
QX watches new responses, classifies the reason behind every low score, and drafts a tailored follow-up to the right owner—so unhappy customers hear from you within hours, not weeks.
Verbatims that turn into insight
Agents cluster open-text feedback into themes, tag recurring issues, and surface what's actually moving your score—so product, support and CX see the signal without spending a day in a spreadsheet.
The right people, surveyed at the right moment
QX enrolls customers into Autopilot, schedules surveys at the right lifecycle moments, and keeps unsubscribes and bounces clean—so response rates climb without anyone managing the list.
Delighted
Real workflows, built for your team
Build complex workflows in minutes that chain Delighted together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
Customer Support: Close the loop on every detractor
New survey response arrives
Triggered in Delighted
Classify reason & sentiment
Agent step
Pull account & owner context
in Salesforce
Open a follow-up ticket
in Zendesk
Alert the CSM
Alert via Slack
QX agents can enroll people, read responses, manage Autopilot—and a lot more in Delighted
+ 5 more actions
About Delighted
Delighted is a customer feedback platform built around the Net Promoter System, used by thousands of companies to measure NPS, CSAT and CES across email, SMS, web and link surveys. Its clean API, Autopilot scheduling and rich response data make it a natural fit for automated feedback workflows.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Delighted working inside your stack
Want an AI co-worker that turns every NPS response into the right follow-up? Book a demo call to discuss your use cases, or get started for free.
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