Let agents work your Freshdesk queue for you
QX reads incoming tickets, classifies them, drafts replies and updates records—so your support team focuses on customers, not copy-paste.
Stop drowning in tickets, chasing SLAs, and copy-pasting the same replies. Hand the queue to an agent.
Every ticket sorted on arrival
Incoming tickets get read, categorized, prioritized and routed to the right team automatically—with key details extracted and tags applied before a human ever opens them.
Faster, better responses
An agent drafts an accurate, on-brand reply using your knowledge base and past tickets—either sent instantly for routine issues or queued for a human's quick approval.
Nothing breaches on your watch
QX monitors every ticket against your SLAs, nudges owners before deadlines slip, and escalates the ones that need attention—so customers aren't left waiting.
Freshdesk
Real workflows, built for your team
Build complex workflows in minutes that chain Freshdesk together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
Support: Triage and route every new ticket
New ticket arrives
Triggered in Freshdesk
Classify topic & severity
Agent step
Update ticket with tags & priority
in Freshdesk
Send a knowledge-base reply
in Freshdesk
Page the on-call engineer
Alert via Slack
QX agents can read tickets, draft replies, update statuses—and a lot more
About Freshdesk
Freshdesk is a leading cloud-based customer support platform from Freshworks, used by tens of thousands of companies to run their helpdesks. Its ticketing system, knowledge base, and rich API make it a natural fit for automation—letting agents handle routine work while humans focus on the hard conversations.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Freshdesk working inside your stack
Want an AI co-worker that clears your ticket queue for you? Book a demo call to discuss your support use cases, or get started for free.
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