Let agents run your Freshservice service desk
QX classifies incoming tickets, fills out service requests, chases owners and updates records—so your IT team focuses on real problems, not queue grooming.
Stop drowning in tickets, chasing approvals, and copy-pasting the same fix a hundred times. Hand it to an agent.
Every ticket sorted on arrival
Incoming tickets get read, categorised and prioritised the moment they land—routed to the right group, tagged with the right asset, and escalated when it actually matters.
Service catalog on autopilot
Employees ask in plain English; an agent picks the right catalog item, fills the form with the right fields, and files the request—no portal hunting, no half-completed submissions.
Routine issues close themselves
Password resets, access requests and known problems get answered from your knowledge base, actioned across systems, and closed out—while complex tickets land on a human's desk with context attached.
Freshservice
Real workflows, built for your team
Build complex workflows in minutes that chain Freshservice together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
IT Support: Triage and route every new ticket
New ticket created
Triggered in Freshservice
Classify category & severity
Agent step
Update priority and group
in Freshservice
Page the on-call engineer
Alert via Slack
Reply from knowledge base
in Freshservice
QX agents can create tickets, file service requests, update records in bulk—and a lot more
+ 4 more actions
About Freshservice
Freshservice is Freshworks' cloud-based IT service management platform, used by thousands of IT and operations teams worldwide. It covers incident, problem, change and release management alongside a service catalog and asset database—and exposes a comprehensive REST API that makes it a strong fit for end-to-end workflow automation.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Freshservice working inside your stack
Want an AI co-worker that runs your service desk for you? Book a demo call to walk through your use cases, or get started for free.
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