Let agents run your Gleap support queue
QX reads incoming tickets, classifies them, drafts replies and keeps your help center in sync—so your team focuses on real customer problems, not the queue.
Stop drowning in tickets, repeating the same answers, and losing track of what users actually need. Hand it to an agent.
Every ticket sorted on arrival
Incoming feedback gets read, classified by severity and topic, tagged to the right team and linked to duplicates—so the queue is already organised before anyone opens it.
Instant answers, in your voice
Routine questions get answered using your help center articles and past tickets, with a draft waiting for human review when judgement is needed—response times drop, quality doesn't.
Turn feedback into a roadmap
Patterns across thousands of tickets, chats and sessions get surfaced as themes—so product, engineering and CS see what's really breaking, not just the loudest complaint.
Gleap
Real workflows, built for your team
Build complex workflows in minutes that chain Gleap together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
Support: Triage and route every new ticket
New ticket arrives
Triggered in Gleap
Classify topic & severity
Agent step
Search for duplicate tickets
in Gleap
Link to original ticket
in Gleap
Send instant reply from docs
in Gleap
Page the on-call team
Alert via Slack
QX agents can search tickets, reply to users, manage your help center—and a lot more
+ 21 more actions
About Gleap
Gleap is an all-in-one customer feedback and support platform used by thousands of software teams to capture bug reports, run live chat, and manage a help center. Its rich API covers tickets, chats, users, sessions and help center content—making it a strong backbone for support automation.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Gleap working inside your stack
Want an AI co-worker that triages tickets, answers users and keeps your help center fresh? Book a demo to talk through your use case, or get started for free.
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