Let agents work your Gorgias queue for you
QX reads every ticket, classifies it, pulls the order context, drafts the reply, and routes the rest—so your team only touches the conversations that truly need a human.
Stop drowning in repetitive tickets, chasing order details, and routing the same questions every day. Hand the queue to an agent.
A queue that sorts itself
Every new ticket gets read, classified and tagged the moment it arrives—severity set, intent extracted, the right team assigned, and a draft reply waiting when one fits.
Faster answers, fewer touches
The agent pulls order status, tracking numbers and customer history from your stack, drafts a personalized reply, and resolves routine tickets end-to-end without a human in the loop.
Spot trends before they spike
Patterns across tickets get surfaced automatically—broken SKUs, shipping delays, repeat complainers—so leaders fix the root cause instead of replying to the same issue a hundred times.
Gorgias
Real workflows, built for your team
Build complex workflows in minutes that chain Gorgias together with the rest of your stack. Trigger them on a ticket event, on a schedule, or on demand.
Support: Auto-triage every new ticket
New ticket arrives
Triggered in Gorgias
Classify intent & severity
Agent step
Pull order & customer history
in Shopify
Tag and assign the ticket
in Gorgias
Draft a personalized reply
in Gorgias
Page the on-call lead
Alert via Slack
QX agents can list tickets, draft replies, tag conversations, manage customers—and a lot more
+ 24 more actions
About Gorgias
Gorgias is the leading helpdesk built for e-commerce, used by thousands of online brands to unify email, chat, social and SMS support in a single inbox. Its deep integrations with Shopify, BigCommerce and Magento—and a rich API—make it an ideal foundation for automating customer service at scale.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Gorgias working inside your stack
Want an AI co-worker that clears your support queue for you? Book a demo call to talk through your use cases, or get started for free.
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