Let agents run your Help Scout queue
QX reads incoming tickets, drafts replies in your voice, tags and routes them—so your support team focuses on tricky cases, not endless copy-paste.
Stop drowning in tickets, hand-writing the same replies, and missing the conversations that actually matter.
A queue that sorts itself
Every incoming ticket is read, classified, tagged, and routed to the right mailbox or teammate—with severity flagged and customer context attached before anyone opens it.
Drafts ready in seconds
Agents pull from your docs, past replies, and customer history to draft accurate, on-brand responses—so your team edits and sends instead of starting from scratch.
Know what's trending now
Spikes in bug reports, refund requests, or confused new users get surfaced the moment they appear—with the underlying tickets grouped and the right people pinged.
Help Scout
Real workflows, built for your team
Build complex workflows in minutes that chain Help Scout together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
Support: Triage every new ticket the moment it lands
New conversation arrives
Triggered in Help Scout
Classify intent & severity
Agent step
Tag and assign to mailbox
in Help Scout
Page the on-call engineer
Alert via Slack
Draft an instant reply
in Help Scout
QX agents can read your queue, draft replies, tag conversations, log calls—and a lot more
+ 129 more actions
About Help Scout
Help Scout is a customer support platform used by tens of thousands of teams to manage shared inboxes, knowledge bases, and live chat. Its clean API, webhooks, and rich reporting make it a natural fit for automation—keeping every conversation, customer profile, and saved reply accessible in one place.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Help Scout working inside your stack
Want an AI co-worker that triages tickets, drafts replies, and keeps your queue moving? Book a demo to walk through your use case, or get started for free.
Book a demo
