Let agents run your HelpDesk queue
QX reads tickets, classifies them, routes them to the right team and drafts replies—so your support team focuses on customers, not the queue.
Stop manually triaging tickets, hunting for the right owner, and rewriting the same replies. Hand it to an agent.
Every ticket sorted in seconds
Incoming tickets get read, classified by topic and urgency, tagged with custom fields and routed to the right team automatically—no morning queue review needed.
Faster answers, in your voice
QX pulls the right canned response, personalises it with the customer's context and drafts the reply for an agent to approve—or sends it directly for routine questions.
No SLA breach goes unnoticed
QX watches every open ticket, spots stalled threads and approaching SLAs, then pages the right owner with full context before the customer ever has to chase.
Helpdesk
Real workflows, built for your team
Build complex workflows in minutes that chain HelpDesk together with the rest of your stack. Trigger them on a new ticket, on a schedule, or on demand.
Support: Triage every new ticket automatically
New ticket arrives
Triggered in HelpDesk
Classify topic & severity
Agent step
Pull customer & account context
in Salesforce
Assign team & tag custom fields
in HelpDesk
Page the on-call agent
Alert via Slack
Send canned acknowledgement
in HelpDesk
QX agents can list tickets, view agents, pull canned responses—and a lot more
+ 7 more actions
About Helpdesk
HelpDesk is a modern ticketing platform that helps support teams organise customer inquiries across email and web in one shared inbox. With canned responses, custom fields, automation rules and team routing, it's built for fast, structured support—and its API makes it a strong fit for end-to-end workflow automation.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See HelpDesk working inside your stack
Want an AI co-worker that runs your support queue for you? Book a demo call to discuss your use cases, or get started for free.
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