Let agents run your Helpwise shared inbox
QX reads every conversation, classifies and tags it, drafts the right reply and loops in the right team—so your agents focus on hard tickets, not queue management.
Stop sorting tickets, copy-pasting templates, and chasing the right teammate. Hand your shared inbox to an agent.
Every ticket sorted on arrival
Incoming conversations get read, classified by topic and urgency, tagged, and routed to the right mailbox or team—before a human even opens the queue.
Drafts ready when you open the thread
QX pulls the right template, fills in customer-specific context from past conversations, and leaves a tailored draft waiting—so your team replies in seconds, not minutes.
Notes that brief the next agent
Before anyone touches a thread, QX adds an internal note summarising the customer, the issue, prior tickets and what's already been tried—no more digging through history.
Helpwise
Real workflows, built for your team
Chain Helpwise together with the rest of your stack to build workflows that run reliably at scale. Trigger them on a new conversation, on a schedule, or on demand.
Support: Triage every new conversation automatically
New conversation arrives
Triggered in Helpwise
Classify topic, intent & severity
Agent step
Apply tags & assign team
in Helpwise
Add internal briefing note
in Helpwise
Page the on-call engineer
Alert via Slack
Send templated holding reply
in Helpwise
QX agents can read conversations, draft replies, tag and route tickets in Helpwise—and a lot more
+ 28 more actions
About Helpwise
Helpwise is a shared inbox and customer service platform that lets teams manage email, chat and social conversations from one place. Its open API, webhooks and clean conversation model make it well-suited to automation, while team and mailbox structures keep routing and ownership predictable at scale.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Helpwise running on autopilot
Want an AI co-worker that triages, tags and drafts replies across your shared inboxes? Book a demo to walk through your support workflow, or get started for free.
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