Let agents run your Intercom front line
QX reads every conversation, drafts replies, tags contacts and updates your help center—so your team focuses on the customers who actually need a human.
Stop drowning in tickets, repeating the same answers, and letting help docs go stale. Hand it to an agent.
Every conversation routed right
Incoming chats get read, classified by intent and urgency, and assigned to the right teammate or team—with a draft reply waiting for the ones a human still needs to send.
Instant answers, on brand
Routine questions get answered from your help center and product docs, in your voice, with the right links attached—closing tickets in seconds instead of hours.
A help center that updates itself
Recurring questions surface gaps in your docs. The agent drafts new articles, updates outdated ones, and files them in the right collection—so your help center keeps pace with your product.
Intercom
Real workflows, built for your team
Build complex workflows in minutes that chain Intercom together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
Support: Triage and resolve incoming chats
New conversation opens
Triggered in Intercom
Classify intent & urgency
Agent step
Reply with a help center answer
in Intercom
Assign to the right team
in Intercom
File a bug ticket
in Linear
Page the on-call engineer
Alert via Slack
QX agents can search conversations, reply to customers, update contacts, publish help docs—and a lot more
+ 43 more actions
About Intercom
Intercom is one of the leading customer messaging platforms, powering live chat, support inboxes and help centers for tens of thousands of companies worldwide. Its rich API across conversations, contacts, companies and articles—plus a deep tagging and segmentation model—makes it an ideal surface for AI-driven support automation.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Intercom working inside your stack
Want an AI co-worker that runs your support inbox for you? Book a demo call to walk through your use cases, or get started for free.
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