Communication

Let agents handle your SMS, voice and WhatsApp

QX sends messages, places calls and tracks delivery through Mocean—so your team reaches customers in the right channel at the right moment, without lifting a finger.

@QX Did anyone fail to receive their appointment reminder?

Three of yesterday's 142 SMS reminders failed delivery—two invalid numbers and one carrier block. The WhatsApp fallback hasn't been tried yet. Want me to retry those on WhatsApp now?

Mocean

Google Sheets

Stop juggling SMS dashboards, missed call-backs and unread WhatsApp threads. Hand customer messaging to an agent.

Notifications

Reach customers in the right channel

Send transactional alerts, reminders and verification codes over SMS or WhatsApp automatically—with smart fallbacks when a number fails or a message goes undelivered.

Voice

Outbound calls, placed for you

Trigger voice calls for confirmations, escalations or follow-ups, pull the recording afterwards, and have an agent summarise what was said—no manual dialling required.

Conversations

WhatsApp threads that handle themselves

Incoming WhatsApp messages get read, classified and routed instantly—an agent replies to routine questions, flags the rest, and keeps a clean record of every exchange.

Mocean

Real workflows, built for your team

Build workflows in minutes that chain Mocean together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.

Customer Support: Triage and resolve WhatsApp messages

Customer messages on WhatsApp

Triggered in Mocean

Classify intent & urgency

Agent step

Open a support ticket

in Zendesk

Routine question

Send an instant reply

in Mocean

Severity: high

Page the on-call agent

Alert via Slack

QX agents can send SMS, place voice calls, message on WhatsApp—and a lot more

SENDSend a WhatsApp message

QUERYReceive incoming WhatsApp messages

SENDPlace an outbound voice call

UPDATEHang up an active call

QUERYDownload a call recording

QUERYCheck SMS delivery status

About Mocean

Mocean is a global communications platform that powers SMS, voice and WhatsApp messaging through a single API. It's widely used for multi-factor authentication, transactional notifications and customer engagement, with reliable carrier connections and built-in delivery tracking that make it a strong foundation for automated outreach.

About QX Labs

QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.

See Mocean working inside your stack

Want an AI co-worker that runs your SMS, voice and WhatsApp messaging for you? Book a demo call to discuss your use cases, or get started for free.

Book a demo