Let agents run your Onedesk help desk
QX triages tickets, updates tasks, logs time and watches customer feedback—so your team spends time fixing real problems instead of shuffling work between tools.
Stop drowning in tickets, chasing task updates, and reconciling timesheets. Hand it to an agent.
Tickets sorted the moment they arrive
Incoming tickets get read, classified by severity and topic, routed to the right project, and answered with a draft reply—before anyone on your team opens the queue.
Projects that update themselves
An agent watches tasks, requirements and feedback in real time, flags blockers, nudges owners, and keeps every project's status truthful—without weekly status meetings.
Worklogs filed automatically
Time spent on tickets, tasks and projects gets captured and logged against the right object, so timesheets are accurate, billable hours don't leak, and Friday admin disappears.
Onedesk
Real workflows, built for your team
Build complex workflows in minutes that chain Onedesk together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
Customer Support: Triage every new ticket the second it lands
New ticket created
Triggered in Onedesk
Classify topic & severity
Agent step
Search internal help docs
in Notion
Draft and post a reply
in Onedesk
Page the on-call engineer
Alert via Slack
QX agents can read tickets, manage tasks, log time on your behalf—and a lot more
+ 20 more actions
About Onedesk
Onedesk is an all-in-one platform that combines help desk and project management in a single tool. Teams use it to handle customer tickets, run projects, capture requirements and feedback, and track time—making it a natural hub to automate, since support work and delivery work live side by side.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Onedesk working inside your stack
Want an AI co-worker that runs your help desk and projects for you? Book a demo call to discuss your use cases, or get started for free.
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