Let agents run your Plain support queue
QX triages threads, enriches customers, drafts replies and routes escalations in Plain—so your team focuses on the conversations that actually need a human.
Stop hand-sorting threads, chasing context across tabs, and writing the same reply twice. Hand it to an agent.
A queue that sorts itself
Every new thread gets read, classified by severity and topic, tagged to the right customer group, and routed to the right teammate—before anyone has to open Plain.
Customer history, ready on arrival
When a thread lands, the agent pulls the customer's tier, account value, recent issues and product usage—so whoever picks it up already knows who they're talking to.
Drafts waiting before you read
Routine questions get instant, on-brand draft replies grounded in your docs and past threads. You review, tweak if needed, and send—no blank cursor staring back.
Plain
Real workflows, built for your team
Build complex workflows in minutes that chain Plain together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
Support: Triage and route every new thread
New thread created
Triggered in Plain
Classify topic & severity
Agent step
Pull customer & tier
in Plain
Open a bug ticket
in Linear
Page the on-call engineer
Alert via Slack
Post a draft reply
in Plain
QX agents can list threads, send replies, upsert customers in Plain—and a lot more
+ 15 more actions
About Plain
Plain is a modern support platform built specifically for B2B software companies. It unifies email, Slack, in-app chat and API events into a single thread-based workspace, with rich customer context, tiers and groups baked in. Its API-first design and clean data model make it an ideal foundation for automating support work.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Plain working inside your stack
Want an AI co-worker that runs your support queue for you? Book a demo call to discuss your use cases, or get started for free.
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