Let agents run your Pylon support queue
QX triages tickets, drafts replies, updates accounts and chases the right teammate—so your support team spends time on hard problems, not queue grooming.
Stop manually triaging tickets, hunting account context, and copy-pasting updates between tools. Hand it to an agent.
Every ticket sorted in seconds
Incoming issues get read, classified by severity and topic, tagged, and routed to the right team automatically—so your queue is always organised, even at 3am.
Customer history at your fingertips
Before anyone replies, the agent pulls the account's tier, open issues, recent conversations and custom fields—so responses land with full context, not generic copy.
Draft answers ready to send
QX reads the thread, checks your knowledge base and past tickets, then drafts an accurate, on-brand reply for a human to review—or sends it directly for routine asks.
Pylon MCP
Real workflows, built for your team
Build complex workflows in minutes that chain Pylon together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
Support: Triage every new ticket the moment it lands
New issue created
Triggered in Pylon
Classify topic & severity
Agent step
Tag and assign the ticket
in Pylon
File engineering bug
in Linear
Page the on-call engineer
Alert via Slack
Send a holding reply
in Pylon
QX agents can search your queue, update accounts, file tickets on your behalf—and a lot more
+ 4 more actions
About Pylon MCP
Pylon is an AI-native B2B customer support platform that unifies ticketing, chat, knowledge base, and account intelligence across Slack Connect, Microsoft Teams, email, and in-app chat. Its modern API and account-centric data model make it a natural fit for automating triage, reporting, and customer-facing workflows.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Pylon working inside your stack
Want an AI co-worker that runs your support queue for you? Book a demo call to discuss your use cases, or get started for free.
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