Let agents run your Re:amaze support desk
QX reads incoming conversations, classifies them, drafts the right reply from your templates and escalates what matters—so your team focuses on customers, not queue management.
Stop sorting tickets, hunting for the right template, and chasing patterns in your queue. Hand it to an agent.
Every ticket sorted on arrival
Incoming conversations get read, classified by intent and urgency, tagged correctly and routed to the right teammate—so nothing important sits in the queue waiting to be noticed.
The right answer, instantly
QX picks the best response template, personalises it with the customer's details and drafts a reply ready to send—cutting first-response time without losing your brand voice.
See trends before they hurt
QX watches tag usage and conversation volume, flags spikes that signal a bug, outage or shipping issue, and pings the right team before the complaints pile up.
Re:amaze
Real workflows, built for your team
Build complex workflows in minutes that chain Re:amaze together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
Support: Triage every conversation as it lands
New conversation arrives
Triggered in Re:amaze
Classify intent & urgency
Agent step
Pull matching response template
in Re:amaze
Personalise the reply
Agent step
Escalate to on-call
Alert via Slack
QX agents can pull report tags, fetch response templates—and a lot more inside Re:amaze
About Re:amaze
Re:amaze is a multi-channel customer support platform that brings live chat, email, social messaging and SMS into a single shared inbox. Trusted by thousands of e-commerce and SaaS teams, its tagging, templates and reporting make it a natural fit for automating support at scale.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Re:amaze working inside your stack
Want an AI co-worker that runs your support desk for you? Book a demo call to discuss your use cases, or get started for free.
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