Let agents turn Refiner feedback into action
QX reads your survey responses, spots what users really want, and routes the right signal to the right team—so feedback drives decisions instead of dying in a dashboard.
Stop drowning in raw responses, hunting for themes, and pinging teams about feedback they never read. Hand it to an agent.
Themes pulled from every response
Hundreds of free-text answers get read, clustered and summarised into the handful of issues that actually matter—with verbatim quotes attached, ready to share with the team.
Feedback gets to the right desk
Each response is classified by topic, severity and segment, then routed to product, support or success—so bugs become tickets and churn signals reach the account owner.
Survey the right users at the right moment
Agents track events, build segments and trigger the right survey when behaviour changes—so you ask the question while the experience is still fresh in the user's mind.
Refiner
Real workflows, built for your team
Build workflows in minutes that chain Refiner together with the rest of your stack. Trigger them on specific events, on a schedule, or on demand.
Product: Turn NPS detractors into shipped fixes
Every Monday at 9am
Scheduled trigger
Pull last week's responses
in Refiner
Cluster themes & rank by frequency
Agent step
File tickets for top issues
in Linear
Publish a weekly insights digest
in Notion
Share with #product
Alert via Slack
QX agents can read your responses, segment your users, track events—and a lot more
+ 2 more actions
About Refiner
Refiner is a customer feedback and microsurvey platform built for SaaS teams. It lets you target the right users with NPS, CSAT and product surveys based on behaviour and segments. Its API exposes contacts, responses, events and reporting—making it a natural fit for automating how feedback is captured, routed and acted on.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Refiner working inside your stack
Want an AI co-worker that turns Refiner feedback into real action? Book a demo call to walk through your use cases, or get started for free.
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