Let agents act on every Retently survey response
QX sends surveys, reads feedback, tags themes and routes the right response—so customer signals turn into action, not a dashboard nobody opens.
Stop letting feedback pile up, detractors slip away, and themes go unnoticed. Hand it to an agent.
Send the right survey at the right moment
Trigger transactional NPS or CSAT surveys the moment a customer hits a milestone—onboarded, renewed, ticket closed—so you capture honest feedback while it's still fresh.
Every response read and routed
Incoming feedback gets classified, tagged with themes and sent to the right owner—detractors to CS, feature requests to product, praise to marketing—without anyone babysitting the inbox.
Themes surfaced as they emerge
Agents read across hundreds of comments, cluster recurring complaints, and flag the shifts that matter—so you spot a churn signal in week one, not at the quarterly review.
Retently
Real workflows, built for your team
Build workflows in minutes that chain Retently together with the rest of your stack. Trigger them on a survey response, on schedule, or on demand.
Customer Success: Catch detractors before they churn
Detractor response received
Triggered in Retently
Classify reason & urgency
Agent step
Pull account & ARR
in Salesforce
Tag feedback with theme
in Retently
Page the account CSM
Alert via Slack
Draft a recovery email
Agent step
QX agents can send surveys, read feedback, tag themes and manage your customer list—and a lot more
+ 7 more actions
About Retently
Retently is a customer experience platform used by thousands of companies to run NPS, CSAT and CES surveys at scale. Its templates, automations and reporting make it a go-to for measuring loyalty, while its open API makes survey data easy to plug into the rest of your stack.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Retently working inside your stack
Want an AI co-worker that turns every customer response into action? Book a demo call to walk through your use case, or get started for free.
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