Let agents run your Service Cloud queue
QX reads incoming cases, classifies them, drafts replies and updates records—so your team handles the conversations that need a human, not the noise.
Stop drowning in tickets, chasing updates, and re-typing the same answers. Hand the queue to an agent.
A queue that sorts itself
Every new case gets read, classified, prioritised and routed to the right team—severity set, customer history pulled, and the right specialists pinged automatically.
Faster answers, fewer escalations
Agents pull from your knowledge base, draft tailored responses in your tone, and resolve routine tickets end-to-end—leaving humans to handle the genuinely tricky ones.
Never lose track of a case
QX watches SLAs, surfaces at-risk tickets, flags angry customers, and keeps account owners in the loop—so nothing breaches and nobody finds out from the customer first.
Salesforce Service Cloud
Real workflows, built for your team
Build complex workflows in minutes that chain Service Cloud together with the rest of your stack. Trigger them on a new case, on schedule, or on demand.
Customer Support: Triage every new case in seconds
New case created
Triggered in Service Cloud
Classify topic & set severity
Agent step
Pull relevant KB articles
in Notion
Draft a tailored reply
in Service Cloud
File engineering bug
in Linear
Page on-call engineer
Alert via Slack
QX agents can create cases, query the queue, update records—and a lot more
+ 14 more actions
About Salesforce Service Cloud
Salesforce Service Cloud is the world's leading customer service platform, used by tens of thousands of support organisations to manage cases, knowledge, omnichannel chat and service automation. Its rich REST and SOQL APIs make it ideal for automation, and its deep CRM ties mean every action lands on the right account.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Service Cloud working inside your stack
Want an AI co-worker that triages cases, drafts replies and keeps your queue moving? Book a demo to walk through your support workflows, or get started for free.
Book a demo
