Communication

Let agents run your Sendbird channels for you

QX creates channels, sends messages, moderates users and tracks engagement inside Sendbird—so your team ships chat experiences and ops without babysitting every conversation.

@QX Which channels need attention right now?

Three VIP channels have unanswered customer messages over 2 hours old—the loudest is Acme Corp asking about billing. Want me to ping the account owner in Slack and post a holding reply?

Sendbird

Slack

Stop manually moderating channels, chasing stale conversations, and copy-pasting the same messages. Hand it to an agent.

Onboarding

Spin up channels automatically

New customer, project or cohort? An agent creates the right group channel, invites the right people, sets operators and posts a welcome message—every time, in seconds.

Moderation

Keep conversations healthy

QX watches channel activity, mutes or bans abusive users, promotes trusted members to operators and unwinds actions on appeal—so your community stays safe without a 24/7 mod team.

Engagement

No conversation goes cold

Unread counts, idle VIP channels and missed mentions get surfaced and acted on—an agent nudges the right person, drafts a reply, or escalates before customers churn.

Sendbird

Real workflows, built for your team

Build complex workflows in minutes that chain Sendbird together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.

Customer Support: Escalate stuck conversations before they churn

Every 30 minutes

Scheduled trigger

Scan channels with unread messages

in Sendbird

Classify topic & urgency

Agent step

Bug or outage

Create a ticket

in Linear

VIP customer

Page the on-call rep

Alert via Slack

Post a holding reply in-channel

in Sendbird

QX agents can create channels, send messages, moderate users—and a lot more

LISTList group channels

QUERYView a channel or message

CREATECreate a group channel

CREATECreate a user

SENDSend a message to a channel

UPDATEAdd or invite members to a channel

UPDATEMute, ban or unban a user

UPDATERegister channel operators

+ 29 more actions

About Sendbird

Sendbird is a leading chat, voice and video API platform powering in-app communication for thousands of consumer and B2B products worldwide. Its rich REST API, granular moderation controls and enterprise-grade reliability make it an ideal backbone for automating onboarding, support and community workflows at scale.

About QX Labs

QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.

See Sendbird working inside your stack

Want an AI co-worker that runs your in-app chat operations for you? Book a demo call to discuss your use cases, or get started for free.

Book a demo