Let agents run your ServiceNow workflows
QX reads, creates, updates and routes ServiceNow records for you—so your service teams spend time fixing real problems, not pushing tickets around.
Stop drowning in ticket admin, manual triage and status chasing. Hand it to an agent.
Tickets that file themselves
Requests from email, chat or forms get turned into clean ServiceNow records—properly categorised, prioritised and assigned, with the right fields and attachments already filled in.
The right ticket to the right person
An agent reads every new incident, classifies severity, checks for duplicates, enriches it with context from your other systems, and routes it to the team most likely to resolve it fast.
Keep work moving, not stuck
Stalled tickets get chased, requesters get clear updates, and recurring issues get flagged before they pile up—so SLAs hold without anyone living inside the queue.
ServiceNow
Real workflows, built for your team
Build complex workflows in minutes that chain ServiceNow together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
IT: Triage and route every new incident
New incident created
Triggered in ServiceNow
Classify & set severity
Agent step
Pull related alerts & metrics
in Datadog
Enrich the incident record
in ServiceNow
Page the on-call engineer
Alert via Slack
Auto-reply to the requester
in ServiceNow
QX agents can create records, attach files, pull tickets and update ServiceNow on your behalf
About ServiceNow
ServiceNow is the enterprise platform that runs IT service management, HR service delivery, customer service and operational workflows for thousands of large organisations. Its table-based data model and rich REST API make it a natural fit for automation, while its scale and reliability make it the system of record teams already trust.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See ServiceNow working inside your stack
Want an AI co-worker that handles your ServiceNow tickets end-to-end? Book a demo call to walk through your use cases, or get started for free.
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