Let agents turn Simplesat feedback into action
QX keeps your customers and team in sync with Simplesat and routes every survey response to the right place—so feedback drives action, not spreadsheets.
Stop letting low scores sit unread, customer lists drift, and feedback die in a dashboard. Hand it to an agent.
Customer records always current
New customers and team members flow into Simplesat the moment they appear in your CRM or HRIS—no stale lists, no missed surveys, no manual CSV uploads at the end of the month.
Every detractor gets a response
Low scores trigger an instant playbook—the agent classifies the issue, alerts the owner, drafts an apology, and opens a ticket—so unhappy customers hear from you within minutes, not days.
Feedback that actually moves
Survey themes get extracted, tagged and surfaced where decisions happen—product, support and leadership see what's changing in customer sentiment without anyone reading every comment.
Simplesat
Real workflows, built for your team
Build workflows in minutes that chain Simplesat together with the rest of your stack. Trigger them on a survey response, on a schedule, or on demand.
Customer Support: Recover every detractor automatically
Low CSAT response received
Triggered in Simplesat
Classify reason & sentiment
Agent step
Open a recovery ticket
in Zendesk
Alert the account owner
Alert via Slack
Draft a personal apology reply
Agent step
QX agents can keep your Simplesat customers and team members up to date—automatically
About Simplesat
Simplesat is a customer feedback platform used by thousands of support and service teams to capture CSAT, CES and NPS scores through embedded surveys. It integrates tightly with helpdesks like Zendesk, HubSpot and Freshdesk, and its clean API makes it easy to keep customer and agent records in sync with the rest of your stack.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Simplesat working inside your stack
Want an AI co-worker that turns every survey response into action? Book a demo call to discuss your use cases, or get started for free.
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