Let agents run your Superchat conversations
QX triages incoming messages, updates contacts and drafts replies across every Superchat channel—so your team focuses on the conversations that move the business forward.
Stop juggling WhatsApp, Instagram and email tabs, chasing replies, and hand-updating contacts. Let an agent run it.
Every channel, one calm view
Incoming messages get read, classified and routed automatically across WhatsApp, Instagram, Messenger and email—urgent ones surfaced, routine ones answered, the right person pinged when it matters.
Templates that pick themselves
An agent picks the right template, personalises it with the customer's details, and sends from the correct inbox—so responses stay fast, consistent and on-brand without anyone copy-pasting.
A contact list that updates itself
Names, attributes and labels stay current as conversations happen—new contacts created, existing ones enriched, custom fields filled in, so your CRM and Superchat never drift apart.
Superchat
Real workflows, built for your team
Build complex workflows in minutes that chain Superchat together with the rest of your stack. Trigger them on incoming messages, on a schedule, or on demand.
Customer Support: Triage every inbound message in seconds
New message arrives
Triggered in Superchat
Classify intent & severity
Agent step
Send template reply
in Superchat
Open a ticket
in Linear
Page the on-call agent
Alert via Slack
QX agents can list conversations, create and update contacts, send templates—and a lot more
+ 9 more actions
About Superchat
Superchat is a unified messaging platform that lets businesses talk to customers across WhatsApp, Instagram Direct, Facebook Messenger, email and more from a single inbox. Its API exposes channels, conversations, contacts and templates—making it a strong foundation for automating multi-channel customer communication at scale.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Superchat working inside your stack
Want an AI co-worker that runs your Superchat conversations for you? Book a demo to walk through your use cases, or get started for free.
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