Let agents run your Zendesk queue
QX reads, classifies, drafts and resolves tickets for you—so your support team handles the conversations that need a human, not the ones that don't.
Stop drowning in tickets, repeating the same replies, and missing the ones that actually matter. Hand it to an agent.
Every ticket sorted on arrival
New tickets get read, categorized and prioritized the second they land—severity set, the right team tagged, and customer context pulled in, so nothing waits in an unassigned queue.
Draft answers ready to send
An agent searches your help center and past tickets, drafts a tailored reply in your voice, and either sends it on routine questions or hands it to a human for the tricky ones.
VIPs and outages caught early
Patterns across tickets get spotted automatically—repeat bugs, angry enterprise accounts, churn risks—so the right people are pinged before a small issue becomes a crisis.
Zendesk
Real workflows, built for your team
Build complex workflows in minutes that chain Zendesk together with the rest of your stack. Trigger them on specific events, on schedule, or on demand.
Support: Triage and route every new ticket
New ticket created
Triggered in Zendesk
Classify topic & severity
Agent step
Pull customer & plan context
in Salesforce
Tag, prioritize & assign
in Zendesk
Send a holding reply
in Zendesk
Page the on-call team
Alert via Slack
QX agents can list your tickets, draft replies, manage organizations—and a lot more
+ 4 more actions
About Zendesk
Zendesk is one of the world's most widely used customer support platforms, powering helpdesks at over 100,000 companies—from startups to global enterprises. Its ticketing, live chat and knowledge base tools, combined with a mature API, make it a natural backbone for automating support operations at scale.
About QX Labs
QX is an AI agent platform that helps you build, run and scale AI across your team in a few clicks. Create agents that connect to your data and 1,000+ apps, building institutional memory that gets sharper every run. Then delegate tasks to them from where you already work—Slack, Teams, WhatsApp or email.
See Zendesk working inside your stack
Want an AI co-worker that triages, drafts and resolves tickets for you? Book a demo to talk through your support workflows, or get started for free.
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