WhatsApp agent for bakeriesThe AI order desk for bakeries,
on WhatsApp
Takes celebration cake orders, answers from your menu and allergen list and passes wholesale enquiries to you.
Give it your menu, your orders sheet and your rules
QX connects to over 1,000 apps, so it runs on the tools you already use.
Your menu and allergens
Upload your cake price list, allergen list and daily bakes. It reads your website too.
- Celebration cakes 2026.pdfPDF
- Allergen list.xlsxSpreadsheet
- Daily bakes.pdfPDF
- larkfieldbakehouse.co.ukWebsite
Where orders go
Choose exactly what it can do, one app and one job at a time.
- Log cake orders and collectionsGoogle Sheets
- Check what's left on the counterSquare
- Look up orders placed onlineShopify
- Save customers and log callbacksHubSpot
What comes to you
Decide which messages need a person, and what the customer is told.
- Wholesale or café supplyLog a callback
- A severe allergyNote it on the order
- Wedding and tiered cakesLog a callback with the date
- A complaint about an orderApologise and log a callback
Illustrative agents for bakeries, on WhatsApp
Explore examples of agents handling different types of customer requests. Select one to see the conversation.
How AI agents help bakeries
Cake orders taken and logged while you bake.
Without an agent
- Wiping flour off your phone to reply about opening hours
- Checking the allergen folder for a question about the brownies
- Copying cake messages and collection dates onto the order sheet
- Replying to a café owner about wholesale at 9pm
With QX
- Opening hours and today's bakes answered straight from your menu
- Answers from your allergen list, with severe allergies noted on the order
- Cake orders logged with the message and collection date as they arrive
- Wholesale enquiries logged as callbacks, with every thread in QX
Spend more of your week baking
Your AI agent answers your WhatsApp from the first bake until late in the evening, and keeps your orders sheet up to date.
Cake orders logged on your day off
At 9pm or on your Monday off, it adds each celebration cake to your orders sheet with the size, flavour, piped message and collection time.
Today's bakes, straight from your menu
Sourdough on a Sunday, the vegan brownies or when the croissants come out. Replies come straight from your daily bakes and website, so you only write things down once.
Allergies noted for Joe
It shares what your allergen list says about each bake, and when a customer mentions a severe allergy it adds it to their order for Joe to check.
Wholesale passed to Ellen
A café, a farm shop or an office breakfast order. Once it has the business name, what they need and the best number, it logs a callback for Ellen.
Bakes put aside for collection
Two sourdough for Sunday at 9am or a dozen buns for an office meeting. Each order goes on the day's collection list, so your team has the bag ready at the counter.
New customers saved to your CRM
It saves each new customer's name and number to your CRM, such as HubSpot, as it logs their first order, so your customer list grows with every birthday cake.
FAQs
See it working for other businesses
Answer your next cake order in seconds
Free to start. Upload your menu, connect your orders sheet and let QX take the next message.