QX Labs
whatsappWhatsApp agent for hotels and guesthouses

The AI concierge for hotels and guesthouses, on WhatsApp

Checks your rooms, quotes rates, takes bookings and answers from your house rules, day and night.

WhatsApp
WhatsApp
Google Sheets
Google Sheets
Square
Square
HubSpot
HubSpot
Gmail
Gmail
9:41
HH
Harbour House
online
Today
Message

Give it your rates, your rooms and your rules

QX connects to over 1,000 apps, so it runs on the tools you already use.

1

Your rates and house rules

Upload your rate card, house rules and allergen guide. It reads your website too.

  • Rates 2026.xlsx
    Spreadsheet
  • House rules.docx
    Word document
  • Breakfast and allergens.pdf
    PDF
  • harbourhouse.co.uk
    Website
2

Where bookings go

Choose exactly what it can do, one app and one job at a time.

  • Google Sheets
    Check rooms and add bookings
    Google Sheets
  • Square
    Check a gift voucher balance
    Square
  • HubSpot
    Save new guests
    HubSpot
  • Gmail
    Email callbacks to the manager
    Gmail
3

What comes to you

Decide which messages need a person, and what the guest is told.

  • Groups of 5 rooms or more
    Take dates and log a callback
  • A problem during a stay
    Share the desk number
  • Refunds and cancellations
    Log a callback
  • A food allergy at breakfast
    Note it on the booking for the kitchen

Illustrative agents for hotels, on WhatsApp

Explore examples of agents handling different types of customer requests. Select one to see the conversation.

9:41
HH
Harbour House
online
Today
Message

How AI agents help hotels

With QX, guests get a room, a rate and their answers at any hour.

Without an agent

  • Putting down the linen to explain parking and check in
  • Quoting next weekend's rate from the sofa at 10pm
  • Scrolling back on Monday for a wedding party's dates
  • Copying guest names and numbers into HubSpot

With QX

  • Answers from your house rules while you turn the rooms round
  • Your rate quoted and the stay added to the reservations sheet
  • Group dates and a number logged as a callback
  • Every new guest saved in HubSpot as they book

More time for guests under your roof

From Monday to Sunday, your agent answers your WhatsApp messages and fills in your sheets while you run the place.

Rooms booked during breakfast service

While you serve breakfast, it checks the rooms sheet for a free room and adds the stay to Reservations with the guest's name and dates.

Prices from your own rate card

Sea view or garden room, a Tuesday in March or a Saturday in August. The right rate comes from your rate card, so guests can book on the spot.

House rules, explained every time

Cots, parking, check out times and the walk from the station. It answers from your house rules and website, so you write each answer once.

Group bookings passed to Claire

A wedding party, a family reunion or a cycling club. The dates and best number go into a callback, so Claire rings back prepared.

The desk number, straight away

When a staying guest needs extra towels or a taxi for dinner, it shares your desk number so your team can sort it in person.

Every new guest saved to your CRM

It saves each new guest's name and number to your CRM, such as HubSpot, as it takes the booking, so your guest list grows week by week.

FAQs

The agent works through the apps you connect, such as a Google Sheet for rooms and reservations. Check the integrations page to see whether your booking system is there too.

No. Guests get their details confirmed and the booking logged, while payment stays with you or your booking system.

It says what it can help with and follows your rule, such as sharing the desk number or logging a callback for your manager.

No. Guests hear from it only after they message you, because it never starts a conversation.

WhatsApp is included on every plan, and each reply spends credits like any other agent run. The pricing page has the current plans and credit prices.

See it working for other businesses

Restaurants and cafés

Takes table bookings, answers from your menu and allergen guide, and passes private hire to your manager.

Bakeries

Logs cake orders with the message and collection date, answers from your allergen list and passes wholesale enquiries to you.

See every industryFind your business in the full list, from accountants to vets.

Answer your next guest in seconds

Free to start. Upload your rates, connect your rooms sheet and let QX take the next message.