QX Labs
whatsappWhatsApp agent for couriers

The AI order desk for couriers, on WhatsApp

Quotes same day and next day runs from your price list, logs collections and saves business accounts in your CRM.

WhatsApp
WhatsApp
Google Sheets
Google Sheets
Google Maps
Google Maps
HubSpot
HubSpot
Gmail
Gmail
9:41
IC
Irwell Couriers
online
Today
Message

Give it your prices, your zones and your rules

QX connects to over 1,000 apps, so it runs on the tools you already use.

1

Your prices and terms

Upload your price list, zone map and terms of carriage. It reads your website too.

  • Price list 2026.pdf
    PDF
  • Zone map.pdf
    PDF
  • Terms of carriage.pdf
    PDF
  • irwellcouriers.co.uk
    Website
2

Where the work goes

Choose exactly what it can do, one app and one job at a time.

  • Google Sheets
    Log collections and callbacks
    Google Sheets
  • Google Maps
    Work out the mileage for a run
    Google Maps
  • HubSpot
    Save business accounts
    HubSpot
  • Gmail
    Email urgent collection requests
    Gmail
3

What comes to you

Decide which messages need you, and what the customer is told.

  • A lost or damaged parcel
    Log a callback
  • Questions about a parcel in transit
    Share the office number
  • Pallets or anything over 30kg
    Log the details
  • A collection needed within the hour
    Email the details straight away

Illustrative agents for couriers, on WhatsApp

Explore examples of agents handling different types of customer requests. Select one to see the conversation.

9:41
IC
Irwell Couriers
online
Today
Message

How AI agents help couriers

Customers get a price and a collection time while you're on the road.

Without an agent

  • Pulling over to work out a zone price for a customer
  • Looking up your terms when someone asks about sending perfume
  • Adding the day's collections to the jobs sheet after the last drop
  • Copying new business customers into HubSpot on a Friday

With QX

  • Zone and mileage prices quoted from your list while you drive
  • Packaging and prohibited items answered from your terms of carriage
  • Every collection logged in your jobs sheet as it's booked
  • New business accounts saved in HubSpot as they sign up

Keep your hands on the wheel

Your AI agent answers your WhatsApp from the first collection to the last drop, and keeps your jobs sheet and CRM up to date.

Zone prices in the first reply

The city centre, inside the M60 or a run over the Pennines. Customers get a price by zone or by the mile from your list, and can book in the same chat.

Collection times that fit your day

It reads today's runs in your jobs sheet and offers a collection time that fits around them, so each new run slots in next to the ones you already have.

Packaging and prohibited items answered

Bubble wrap and corner card for frames, and no perfume, reed diffusers or loose batteries. Answers come from your terms of carriage before anything is booked, so each parcel is ready for your driver.

Business accounts saved to your CRM

An online shop or a law firm with regular parcels. It quotes your account rate, saves the business to your CRM, such as HubSpot, and books their first daily collection.

Parcel claims passed to Yusuf

A crushed box or a parcel that hasn't turned up. The name, address and best number go into a callback, so Yusuf rings back with the job in front of him.

A row for every collection

Each run goes into your jobs sheet in Google Sheets with the pickup, the drop, the time and the price, so tomorrow's runs sit in one list.

FAQs

No. It doesn't track parcels. When a customer asks where one is, it follows your rule, such as sharing your office number or logging a callback for you.

Quotes come only from the price list and zone map you upload, by zone inside Greater Manchester and by the mile beyond it. For pallets or anything over 30kg, it logs the details for you instead of guessing.

Yes. It reads today's runs in your jobs sheet before it offers a collection time, then adds the new run with the pickup, the drop and the price.

No. The customer gets a quote and a logged run, while payment, invoices and claims stay with you. When a customer reports a lost or damaged parcel, it logs a callback.

WhatsApp is included on every plan, and each reply spends credits like any other agent run. The pricing page has the current plans and credit prices.

See it working for other businesses

Plant hire

Checks your fleet sheet, quotes hire rates, logs deliveries and collections and passes breakdowns on site to your depot.

Removal companies

Books home surveys, checks free moving days, quotes packing from your price list and passes bigger moves to you.

See every industryFind your business in the full list, from accountants to vets.

Answer your next delivery enquiry in seconds

Free to start. Upload your price list, connect your jobs sheet and let QX take the next message.