QX Labs
whatsappWhatsApp agent for furniture shops

The AI front office for furniture shops, on WhatsApp

Answers size, fabric and stock questions from your catalogue, books showroom visits and schedules deliveries.

WhatsApp
WhatsApp
Google Calendar
Google Calendar
Shopify
Shopify
Google Sheets
Google Sheets
HubSpot
HubSpot
9:41
CO
Coombe and Oak
online
Today
Message

Give it your catalogue, your calendar and your rules

QX connects to over 1,000 apps, so it runs on the tools you already use.

1

Your catalogue and delivery guide

Upload your catalogue, delivery guide and care and returns policy. It reads your website too.

  • Catalogue 2026.pdf
    PDF
  • Delivery guide.pdf
    PDF
  • Care and returns.docx
    Word document
  • coombeandoak.co.uk
    Website
2

Where the work goes

Choose exactly what it can do, one app and one job at a time.

  • Google Sheets
    Check stock, log samples and callbacks
    Google Sheets
  • Shopify
    Look up an online order
    Shopify
  • Google Calendar
    Book visits and deliveries
    Google Calendar
  • HubSpot
    Save new customers
    HubSpot
3

What comes to you

Decide which messages need you, and what the customer is told.

  • A delivery arrives damaged
    Log a callback
  • A return or refund request
    Log a callback with the order number
  • Made to measure or trade orders
    Log the details
  • A delivery running late
    Share the delivery team's number

Illustrative agents for showrooms, on WhatsApp

Explore examples of agents handling different types of customer requests. Select one to see the conversation.

9:41
CO
Coombe and Oak
online
Today
Message

How AI agents help furniture shops

With QX, customers get sizes, stock and delivery days in seconds.

Without an agent

  • Leaving a customer on a sofa to look up a width
  • Checking the stock sheet in the back office before replying
  • Working out delivery days for Bath from the van rota
  • Typing Saturday showroom bookings into the diary at 6pm

With QX

  • Widths, fabrics and prices from your catalogue while you serve
  • Colours in stock read from your Google Sheet as customers ask
  • Delivery days and charges quoted, with the slot in Google Calendar
  • Saturday showroom visits booked in the chat, with every thread in QX

More time on the showroom floor

Your AI agent answers your WhatsApp all week, so the couple trying a sofa in front of you gets your full attention.

Sizes and fabrics from your catalogue

Customers get the width, depth and seat height of the Tamar or the Severn from your catalogue, and every fabric each one comes in.

Stock checked before it replies

It reads your stock sheet in Google Sheets, so a customer hears which colours are ready to deliver and how long made to order pieces take.

Delivery days and charges, quoted

Delivery days by postcode and the charge to take an old piece away come from your delivery guide, and the slot goes straight into your calendar.

Showroom visits in your diary

It finds a free hour in your calendar, offers two times and adds the visit with the pieces the customer wants to try. New customers go into your CRM, such as HubSpot.

Fabric samples ready for the post

Each sample request lands in your samples sheet with the fabric, colour and address, so the next day's post goes out from one list.

Delivery problems go to Anjali

When a piece arrives damaged, it takes the order number and the best number to call, then logs a callback so Anjali rings back prepared.

FAQs

It reads the stock sheet you keep in Google Sheets, so its answers are as current as that sheet. For pieces made to order, it quotes the lead time from your catalogue.

No. It answers questions, books showroom visits and deliveries, and logs sample requests. Payment stays with you in the showroom or over the phone.

You set the rule. After an apology, it takes the order number and the best number to reach the customer, then logs a callback for your customer care team.

No. Replies go only to people who message you first, and it never starts a conversation. When a customer asks about delivery, it quotes your delivery guide and books the slot.

WhatsApp is included on every plan, and each reply spends credits like any other agent run. The pricing page has the current plans and credit prices.

See it working for other businesses

Florists

Quotes bouquets from your price list, logs each order with its card message and passes funeral flowers to you.

Phone repair shops

Quotes repairs by model, books repair slots, logs parts to order and passes data recovery to your technician.

See every industryFind your business in the full list, from accountants to vets.

Answer your next furniture enquiry in seconds

Free to start. Upload your catalogue, connect your calendar and let QX take the next message.