QX Labs
whatsappWhatsApp agent for laundries and dry cleaners

The AI order desk for laundries and dry cleaners, on WhatsApp

Prices each item from your list, answers care questions from your guide and logs collections and deliveries.

WhatsApp
WhatsApp
Google Sheets
Google Sheets
HubSpot
HubSpot
Square
Square
Gmail
Gmail
9:41
PL
Primrose Laundry
online
Today
Message

Give it your prices, your rounds and your rules

QX connects to over 1,000 apps, so it runs on the tools you already use.

1

Your prices and care guide

Upload your price list, service and care guide and the postcodes you collect from. It reads your website too.

  • Price list 2026.xlsx
    Spreadsheet
  • Service and care guide.pdf
    PDF
  • Collection postcodes.csv
    CSV file
  • primroselaundry.co.uk
    Website
2

Where the orders go

Choose exactly what it can do, one app and one job at a time.

  • Google Sheets
    Log collections and check orders
    Google Sheets
  • HubSpot
    Save new customers
    HubSpot
  • Square
    Check loyalty points
    Square
  • Gmail
    Email callbacks to the manager
    Gmail
3

What comes to you

Decide which messages need a person, and what the customer is told.

  • A lost or damaged item
    Log a callback
  • Wedding dresses, leather and suede
    Log the details
  • A collection running late
    Share the shop number
  • A same day or rush request
    Log a callback

Illustrative agents for laundries, on WhatsApp

Explore examples of agents handling different types of customer requests. Select one to see the conversation.

9:41
PL
Primrose Laundry
online
Today
Message

How AI agents help laundries

Customers get a price and a collection slot in seconds.

Without an agent

  • Pausing at the press to price a suit and shirts
  • Checking the care guide before answering a silk question
  • Writing collection addresses on the van list by hand
  • Answering last night's messages when the shop opens at 8am

With QX

  • Prices from your list and a collection slot in seconds
  • Care and turnaround answers straight from your service guide
  • Every collection and delivery logged on your sheet for the van
  • Evening messages answered as they arrive, with every thread in QX

Spend more of your day pressing and folding

An AI agent answers your WhatsApp through the week, so your team stays on the orders already in the shop.

Prices for everything on the rail

A two piece suit, a bag of shirts or a king size duvet. Every item is priced from your list, with the total added up in the same chat.

Collections lined up for Sam

It checks the postcodes you cover, offers a slot on Sam's rounds and adds the address, items and delivery day to your collections sheet.

Care and turnaround from your guide

Silk with a wine stain, a wool coat or a feather duvet. Customers get an answer from your service and care guide and the day it will be ready.

Order questions answered from your sheet

When a customer asks about their duvet, it reads the row on your orders sheet and offers a delivery slot on the evening round.

Lost or damaged items go to Ruth

The ticket number, the item and the best number to call are logged as a callback, so Ruth rings back with the order in front of her.

Every new customer saved to your CRM

It saves each new customer's name, number and address to your CRM, such as HubSpot, with their first order, so your list of regulars grows week by week.

FAQs

It quotes only from the price list you upload, item by item, and adds up the total. Wedding dresses, leather and suede go to Ruth as logged details, so she can price them once she sees them.

No. Replies go only to people who message you first, and it never starts a conversation. When a customer asks, it reads their order on your orders sheet and tells them what you've marked.

You set the rule. The agent takes the ticket number, the item and the best number to reach them, then logs a callback for your manager. It never agrees a refund or compensation.

No. Once the items, price and slot are confirmed, it logs the collection. Payment stays with you at the counter or on delivery.

WhatsApp is included on every plan, and each reply spends credits like any other agent run. The pricing page has the current plans and credit prices.

See it working for other businesses

Commercial cleaners

Quotes hourly and deep clean prices from your list, books site surveys and passes complaints to your manager.

Pest control

Prices wasp, rodent and bed bug treatments from your list, books visits and passes commercial contracts to your manager.

See every industryFind your business in the full list, from accountants to vets.

Answer your next collection request in seconds

Free to start. Upload your price list, connect your collections sheet and let QX take the next message.