WhatsApp agent for opticiansThe AI receptionist for opticians,
on WhatsApp
Books eye tests and lens fittings, quotes from your price list and flags sudden vision changes to your optometrist.
Give it your prices, your diary and your rules
QX connects to over 1,000 apps, so it runs on the tools you already use.
Your prices and patient guide
Upload your price list, patient guide and contact lens guide. It reads your website too.
- Price list 2026.pdfPDF
- Patient guide.docxWord document
- Contact lens guide.docxWord document
- marlowopticians.co.ukWebsite
Where appointments go
Choose exactly what it can do, one app and one job at a time.
- Book tests and lens checksGoogle Calendar
- Look up contact lens ordersShopify
- Check orders and log callbacksGoogle Sheets
- Save new patientsHubSpot
What comes to the optometrist
Decide which messages need an optometrist, and what the patient is told.
- Sudden vision change in opening hoursShare the practice number
- Sudden vision change after hoursPoint to A&E or NHS 111, log a callback
- Questions about eye healthLog a callback
- A home visit for a housebound patientLog the details
Illustrative agents for opticians, on WhatsApp
Explore examples of agents handling different types of customer requests. Select one to see the conversation.
How AI agents help opticians
Patients get a price and an eye test booked at any hour.
Without an agent
- Checking the diary for a test slot between patients
- Typing out test and frame prices over lunch
- Opening the orders sheet to see whether a pair is back
- Reading last night's messages before the doors open at 9am
With QX
- A free test or fitting from Google Calendar, booked in the chat
- Test and frame prices quoted straight from your price list
- Collection questions answered from your orders sheet as they arrive
- Urgent callbacks logged overnight, with every thread in QX
Spend more hours in the test room
QX answers your practice WhatsApp from Monday to Sunday, and each booking lands straight in Imogen's diary.
Eye tests booked around your diary
Before you open or late on a Sunday, it finds a free test slot in your calendar, such as Google Calendar, books it and saves each new patient to your CRM.
Test and frame prices, quoted
An eye test, a first pair of varifocals or thinner lenses for a strong prescription. Every price comes straight from your price list, so patients know the cost before they come in.
Contact lens fittings and checks
First fittings and lens checks go straight into Imogen's diary, each quoted from your price list, including the trial pair a new wearer takes home.
Glasses orders, checked on the sheet
It reads your orders sheet to tell a patient their glasses are back from the lab, then adds the day they plan to collect for Owen.
Free NHS tests and parking, covered
Who qualifies for a free NHS eye test, where to park behind Market Place and what to bring. It answers from your patient guide and website.
Sudden vision changes go to Imogen
In opening hours it shares the practice number. After hours it points patients to A&E or NHS 111, as your rule says, and logs an urgent callback for 9am.
FAQs
See it working for other businesses
Answer your next patient in seconds
Free to start. Upload your price list, connect your calendar and let QX take the next message.