QX Labs
whatsappWhatsApp agent for taxi and private hire firms

The AI booking desk for taxi firms, on WhatsApp

Quotes fares, logs bookings and hands urgent pickups to your dispatcher, from your own fare list.

WhatsApp
WhatsApp
Google Sheets
Google Sheets
Google Maps
Google Maps
HubSpot
HubSpot
QuickBooks
QuickBooks
9:41
LC
Larkhall Cars
online
Today
Message

Give it your fares, your bookings sheet and your rules

QX connects to over 1,000 apps, so it runs on the tools you already use.

1

Your fares and guides

Upload your fare list, airport pick up guide and cars and luggage guide. It reads your website too.

  • Fare list 2026.csv
    CSV file
  • Airport pick ups.docx
    Word document
  • Cars and luggage.pdf
    PDF
  • larkhallcars.co.uk
    Website
2

Where bookings go

Choose exactly what it can do, one app and one job at a time.

  • Google Sheets
    Log and look up bookings
    Google Sheets
  • Google Maps
    Check journey times
    Google Maps
  • HubSpot
    Save account customers
    HubSpot
  • QuickBooks
    Resend a monthly account invoice
    QuickBooks
3

What comes to you

Decide which messages need a person, and what the passenger is told.

  • A car wanted straight away
    Share the dispatch line
  • Lost property or a complaint
    Log a callback
  • A run not on the fare list
    Log the details
  • A driver who hasn't turned up
    Log an urgent callback

Illustrative agents for taxi firms, on WhatsApp

Explore examples of agents handling different types of customer requests. Select one to see the conversation.

9:41
LC
Larkhall Cars
online
Today
Message

How AI agents help taxi firms

Passengers get a fare and a pick up time while you drive.

Without an agent

  • Pulling over to price an airport run for Friday
  • Typing out the King's Cross fare again at 11pm
  • Adding next week's airport runs to the bookings sheet after a shift
  • Copying new account customers into HubSpot on a Sunday

With QX

  • Airport and station fares quoted from your list in seconds
  • Every advance booking in your bookings sheet, every thread in QX
  • Cars wanted now passed to your dispatch line
  • New account customers saved in HubSpot as they sign up

Spend more of your week on the road

An AI agent answers your WhatsApp day and night, so you and your drivers keep your attention on the passengers in the car.

Airport runs priced in the first reply

Airport in a saloon or an MPV for a family with big cases. The fare comes straight from your fare list, so the passenger can book in the next message.

The right car for the luggage

Four large cases, a folding wheelchair or a pushchair. It picks the saloon, estate or MPV from your cars and luggage guide and notes it on the booking.

Pick up times from your own guide

For each flight, it suggests a pick up time from your airport guide and explains how long your driver waits free at arrivals.

Account customers saved to your CRM

An architects' practice or a local hotel asks about an account. It explains your monthly invoicing and saves the business to your CRM, such as HubSpot, for Tariq.

Lost property logged for Tariq

A phone left on the back seat after a Saturday night run. It takes the pick up, the time and the best number, and logs a callback so Tariq can check with the driver.

Every run in the bookings sheet

Each transfer lands in your bookings sheet with the pick up, the drop, the car and the fare, ready for Gemma to assign a driver.

FAQs

No. It doesn't dispatch cars or see where your drivers are. When a passenger wants a car now, it follows your rule, such as sharing your dispatch line so your dispatcher can send the nearest free driver.

Fares come only from the list you upload, by route and car size. For a run that isn't on your list, such as a long trip out of London, it logs the details for you to price.

No. It quotes the fare and logs the booking. Passengers pay the driver by card or cash, or on their monthly invoice if they have an account.

No. Passengers hear from it only when they message first. Your drivers and dispatch keep passengers updated as they do today.

WhatsApp is included on every plan, and each reply spends credits like any other agent run. The pricing page has the current plans and credit prices.

See it working for other businesses

Garages and MOT centres

Books MOTs and services into your calendar, quotes your prices, reserves the courtesy car and passes urgent faults to you.

Car dealerships

Answers from your stock sheet, books test drives, logs part exchanges and passes finance questions to your finance manager.

See every industryFind your business in the full list, from accountants to vets.

Answer your next passenger in seconds

Free to start. Upload your fare list, connect your bookings sheet and let QX take the next message.